The Way Kingdom Safeguards Your Personal Information
Identity and transaction records are kept for 5 years as part of our account checks. Kingdom Casino verifies most players within 48 hours and never shares documents beyond what is required for compliance.
Claim up to £9,500 bonusWhat Data We Collect and Why
When registering with Kingdoms Casino we ask for a mobile number, email address, username, password and real legal name. This information lets us open an account, contact you about your activity, and run the identity checks required for a regulated gambling product.
Verification tiers
We apply three levels of checks: SDD for simplified, low-risk accounts, CDD for standard accounts, and EDD for high-risk or large transactions. Full verification is triggered once lifetime deposits pass £2,000, when a withdrawal is requested, or if a transaction looks suspicious. At that point we ask for a government photo ID valid for at least 3 more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last 3 months matching the name on the account.
Verification is usually completed within 48 hours. If a check fails, the reason is recorded in a support ticket and sent to the player so the issue can be corrected and resubmitted.
How Long We Keep Your Information
We retain KYC documents, transaction records and communication history for 5 years, in line with our anti-money-laundering obligations under Curaçao law, EU Directive 2018/843 and FATF/CFATF standards. Suspicious activity is reported to the Curaçao Financial Intelligence Unit, and if we ask you to explain an unusual transaction you have 30 days to respond before the account may be closed and reported.
Closing an account through live chat makes the closure permanent for 30 days, after which reactivation can be requested. Multi-accounting is prohibited, and linked accounts sharing the same device, address, wallet or card may be closed, which also means any associated records are retained for the periods above rather than deleted on request.
Self-exclusion requests must be sent by email rather than through live chat, lasting a minimum of 1 day or indefinitely, and cannot be shortened once set. Players can also use the Curaçao eGaming self-exclusion form for periods of 6 months or more.
Data Handling at a Glance
The table below sets out the core figures that govern how personal information is checked, stored and resolved if something goes wrong.
| Area | Detail |
|---|---|
| Document review time | Usually within 48 hours |
| Record retention | 5 years |
| AML response deadline | 30 days |
| Account closure period | 30 days before reactivation |
| Self-exclusion minimum | 1 day, or indefinite |
These figures apply consistently across the account, whether you reach us through account login or raise a question about data through our support channels.
Privacy Questions Players Ask Us
- What personal data does Kingdom Casino collect at registration?
We collect a mobile number, email address, username, password and your real legal name when you register. Further identity documents are only requested once verification is triggered.
- How long does Kingdom keep my documents and transaction history?
KYC documents, transaction records and communication history are kept for 5 years, in line with Curaçao AML law and EU Directive 2018/843.
- How long does identity verification take?
Verification is usually completed within 48 hours. Lifetime deposits over £2,000, any withdrawal request, or suspicious activity trigger full checks with a government photo ID, a selfie and a recent bank statement or utility bill.
- Can I close my account and remove my data?
You can close your account through live chat. The closure is permanent for 30 days, after which you can request reactivation; records are still kept for the retention periods described above.
- How do I request self-exclusion from Kingdoms Casino?
Self-exclusion must be requested by email, not live chat, for a minimum of 1 day or indefinitely, and the period cannot be shortened once confirmed. A Curaçao eGaming form is also available for exclusions of 6 months or more.